PRIVACY POLICY

Effective Date: 28 April 2026

1. Introduction

KAWIWI International Limited ("KAWIWI", "we", "us", or "our") operates the 4Share Ride platform, including the website https://4shareride.com and any associated mobile applications (collectively, the "Platform"). We are committed to protecting the privacy and personal data of our users in accordance with applicable Zambian law, including the Data Protection Act No. 3 of 2021.

This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our Platform. By accessing or using 4Share Ride, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide

Full name, phone number, and email address when registering an account

Profile photo and identity verification documents

Payment information, including mobile money details

Location data shared for ride requests and matching

Communications with drivers, support, or other users

Trip history, ratings, and feedback

2.2 Information Collected Automatically

Device identifiers, IP address, and browser/app type

Real-time GPS location data when the app is in use

Usage data including pages visited and actions taken

Crash logs, diagnostic data, and performance information

2.3 Information from Third Parties

Identity or background check providers for driver verification

Payment processors and mobile money platforms

Social login providers if used for account creation

3. How We Use Your Information

To create, manage, and authenticate your account

To match riders with available drivers on the Platform

To process payments and prevent fraud

To provide customer support and respond to disputes

To send service notifications, updates, and safety alerts

To improve the Platform through analytics and research

To comply with legal obligations and enforce our Terms

To verify the identity and eligibility of drivers

4. Sharing of Information

We do not sell your personal data. We may share your information in the following circumstances:

With drivers or riders as necessary to complete a trip (e.g., name, rating, pickup location)

With payment processors to facilitate transactions

With third-party service providers who assist in operating the Platform under data processing agreements

With law enforcement or regulatory authorities where required by law

With successors in a merger, acquisition, or sale of assets, subject to continued data protection obligations

5. Data Retention

We retain personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Trip data may be retained for up to seven (7) years for regulatory and audit purposes.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission or storage system is completely secure. You use the Platform at your own risk and are responsible for maintaining the confidentiality of your login credentials.

7. Your Rights

Subject to applicable law, you may have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your personal data in certain circumstances

Withdraw consent where processing is based on consent

Lodge a complaint with the Zambia Information and Communications Technology Authority (ZICTA) or relevant data protection authority

To exercise your rights, contact us at: business@kawiwi.net

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and analyse usage. You may configure your browser to refuse cookies; however, some Platform features may not function properly without them.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately and we will take steps to delete such data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or by email. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.

11. Contact Us

For privacy-related inquiries, contact KAWIWI International Limited:

Email: business@kawiwi.net

Address: Woodlands, Lusaka, Zambia

Website: https://4shareride.com